ParaSoft Expands Live Online Customer Service for
Expertcity Inc. DesktopStreaming technology allows
Line by Extending License of
Expertcity, Inc. DesktopStreaming Technology
and sales representatives to
connect in real-time with customers via
MONROVIA, CA (May 7, 2001) - ParaSoft, leading provider of error
prevention and error detection software tools, and Expertcity Inc.,
leading provider of Web-based remote assistance and customer support
technologies, jointly announced today ParaSoft’s extended online
technical support featuring DesktopStreaming technology. This
technology allows ParaSoft representatives to collaborate with
customers to remotely answer questions or demonstrate product
functionality using the new 2Way ScreenSharing feature.
As part of a continued effort to improve customers’ experiences,
ParaSoft extended its online support capabilities, which features
DesktopStreaming technology, to its entire line of products. The
Expertcity's technology allows remote users to virtually share their
screen, keyboard and mouse with ParaSoft technical or sales
representatives from the comfort of their own desk. The new 2Way
ScreenSharing feature of DesktopStreaming technology also allows
ParaSoft sales representatives to show their screen to prospects
and customers, an ideal function for remote demonstrations of
products and features.
"ParaSoft constantly seeks new ways to improve our customers'
experience. The ability to demonstrate and troubleshoot our products
from a remote location is a great way to meet their needs," said
Vice President of Development Tools, Thomas Chen. "Our customers
have been very happy with the new interactive support service
featuring DesktopStreaming technology that we currently offer
for our Jtest product. It only seemed fitting to extend the support
to our entire product line."
Expertcity's proprietary DesktopStreaming technology enables
support representatives to chat in real-time with their users and
quickly escalate to desktop sharing, which features mutual mouse
and keyboard control, as well as white board capability allowing
ParaSoft experts to remotely draw on their customers screens. The
technology supports all major platforms including Windows, Linux,
Solaris and Macintosh.
"ParaSoft has had great success using DesktopStreaming as both a
sales tool and for technical support," Said Chuck Massanari,
Expertcity Vice President of ASP Sales. "The ability to actually
show customers how to correct a problem or how a product feature
works, in real-time, is an invaluable asset for customer service
and for sales."
Expertcity, Inc. is the leading provider of Web-based remote-access
and customer-support technologies. The company's proprietary
screen-sharing technology employs a secure communication
architecture that incorporates sophisticated compression to
enable instant streaming of a computer's desktop display between
any two Internet-connected computers.
Expertcity offers three products: ExpertLive™ provides technical
support to consumers via a real-time marketplace; DesktopStreaming.com™
is an application service that allows enterprises to remotely assist their
users; and GoToMyPC.com™ enables both consumers and enterprises to
remotely access and work on their PCs from any Internet location.
The company, founded in 1999, includes Sun Microsystems,
Colgate-Palmolive, LivePerson, DecisionOne, Cox Communications,
SITEL Corporation, CDW and CompUSA among its clients, Investors
include Sun Microsystems, ZDNet, Bertelsmann Ventures and Wit
SoundView Ventures. Headquarters are located in Santa Barbara,
California. For more information go to:
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ParaSoft develops and markets advanced error prevention and error
detection tools for C, C++, Java and Web application. ParaSoft's
award-winning products and patented technologies assist developers
and managers in improving software quality, accelerating time to
market and reducing development costs. ParaSoft's headquarters is
located at 2031 S. Myrtle Ave., Monrovia, CA 91016. Telephone
(888) 305-0041. Fax (626) 305-3036. Email to:
ParaSoft and Jtest are registered trademarks of ParaSoft.
Expertcity, ExpertLive, Expertcity.com, DesktopStreaming.com,
DesktopStreaming, GoToMyPC.com, and GoToMyPC are trademarks of
Expertcity, Inc. All other product and company names may be
trademarks, registered trademarks or service marks of their
Editor's Note: ParaSoft screenshots and review copies are available.
Press Contact: Sierra Roberts (626) 256-3680 Ext. 1270