Parasoft Tools that Debug

ParaSoft Expands Live Online Customer Service for
Entire Product Line by Extending License of
Expertcity, Inc. DesktopStreaming Technology

Expertcity Inc. DesktopStreaming technology allows
ParaSoft technical and sales representatives to
connect in real-time with customers via the web

MONROVIA, CA (May 7, 2001) - ParaSoft, leading provider of error prevention and error detection software tools, and Expertcity Inc., leading provider of Web-based remote assistance and customer support technologies, jointly announced today ParaSoft’s extended online technical support featuring DesktopStreaming technology. This technology allows ParaSoft representatives to collaborate with customers to remotely answer questions or demonstrate product functionality using the new 2Way ScreenSharing feature.

As part of a continued effort to improve customers’ experiences, ParaSoft extended its online support capabilities, which features DesktopStreaming technology, to its entire line of products. The Expertcity's technology allows remote users to virtually share their screen, keyboard and mouse with ParaSoft technical or sales representatives from the comfort of their own desk. The new 2Way ScreenSharing feature of DesktopStreaming technology also allows ParaSoft sales representatives to show their screen to prospects and customers, an ideal function for remote demonstrations of products and features.

"ParaSoft constantly seeks new ways to improve our customers' experience. The ability to demonstrate and troubleshoot our products from a remote location is a great way to meet their needs," said Vice President of Development Tools, Thomas Chen. "Our customers have been very happy with the new interactive support service featuring DesktopStreaming technology that we currently offer for our Jtest product. It only seemed fitting to extend the support to our entire product line."

Expertcity's proprietary DesktopStreaming technology enables support representatives to chat in real-time with their users and quickly escalate to desktop sharing, which features mutual mouse and keyboard control, as well as white board capability allowing ParaSoft experts to remotely draw on their customers screens. The technology supports all major platforms including Windows, Linux, Solaris and Macintosh.

"ParaSoft has had great success using DesktopStreaming as both a sales tool and for technical support," Said Chuck Massanari, Expertcity Vice President of ASP Sales. "The ability to actually show customers how to correct a problem or how a product feature works, in real-time, is an invaluable asset for customer service and for sales."

About Expertcity
Expertcity, Inc. is the leading provider of Web-based remote-access and customer-support technologies. The company's proprietary screen-sharing technology employs a secure communication architecture that incorporates sophisticated compression to enable instant streaming of a computer's desktop display between any two Internet-connected computers.

Expertcity offers three products: ExpertLive™ provides technical support to consumers via a real-time marketplace; DesktopStreaming.com™ is an application service that allows enterprises to remotely assist their users; and GoToMyPC.com™ enables both consumers and enterprises to remotely access and work on their PCs from any Internet location.

The company, founded in 1999, includes Sun Microsystems, Colgate-Palmolive, LivePerson, DecisionOne, Cox Communications, SITEL Corporation, CDW and CompUSA among its clients, Investors include Sun Microsystems, ZDNet, Bertelsmann Ventures and Wit SoundView Ventures. Headquarters are located in Santa Barbara, California. For more information go to: http://www.desktopstreaming.com.

About ParaSoft
ParaSoft develops and markets advanced error prevention and error detection tools for C, C++, Java and Web application. ParaSoft's award-winning products and patented technologies assist developers and managers in improving software quality, accelerating time to market and reducing development costs. ParaSoft's headquarters is located at 2031 S. Myrtle Ave., Monrovia, CA 91016. Telephone (888) 305-0041. Fax (626) 305-3036. Email to: info@parasoft.com . URL: .

# # #

ParaSoft and Jtest are registered trademarks of ParaSoft. Expertcity, ExpertLive, Expertcity.com, DesktopStreaming.com, DesktopStreaming, GoToMyPC.com, and GoToMyPC are trademarks of Expertcity, Inc. All other product and company names may be trademarks, registered trademarks or service marks of their respective holders.

Editor's Note: ParaSoft screenshots and review copies are available.

Press Contact: Sierra Roberts (626) 256-3680 Ext. 1270

Tools to debug c++ and java
(888) 305-0041 info@parasoft.com Copyright © 1996-2001 ParaSoft